Shipping policy

We currently ship within mainland UK only. We're unable to deliver to the following areas at this time:

Scottish Highlands (remote areas): AB31, AB33–AB38, AB45, AB52–AB56, FK17–FK21, all IV, all KW, PA20–PA49, PA60–PA80, PH17–PH26, PH30–PH44, PH49–PH50
Scottish Islands: all HS (Outer Hebrides), KA27–KA28 (Arran/Cumbrae), all ZE (Shetland)
Northern Ireland: all BT postcodes
Isle of Wight: PO30–PO41
Isles of Scilly: TR21–TR25
British Forces Post Office (BFPO): BF1–BF99

We're also unable to ship to the Isle of Man, Guernsey, or Jersey. If you're unsure whether we deliver to your postcode, contact us before ordering at customerservice@loyalandgrey.com.

Processing Time

Orders placed before 11:30am (Monday–Friday) usually ship the same day; orders placed after 11:30am, or on weekends, usually ship the next business day. You'll receive a confirmation email once your order has been dispatched.

Tracking

We don’t send tracking numbers with orders, but if your delivery is running late, email us at customerservice@loyalandgrey.com with your order number and we’ll track it for you.

Shipping Rates & Delivery Times

United Kingdom

Standard delivery: free
Estimated delivery: 3–5 business days after dispatch.

Delivery times are estimates from the date of dispatch, not order date, and may vary due to courier delays or other circumstances outside our control.

Incorrect Address

Please double-check your shipping address at checkout. We're unable to redirect packages once dispatched, and we can't be held responsible for orders delayed or lost due to an incorrect address provided by the customer.