Terms of Service

Last updated: October 5, 2026

These Terms of Service govern your use of the Loyal & Grey website (loyalandgrey.com) and any purchase you make from us. By using our site or placing an order, you agree to these terms.

About Us

Loyal & Grey is a UK-based online retailer of dog beds, operating at www.loyalandgrey.com. You can contact us at customerservice@loyalandgrey.com.

Use of Our Site

You agree to use our site only for lawful purposes and in a way that doesn't infringe the rights of, or restrict or inhibit the use and enjoyment of, our site by anyone else. You must not misuse our site by knowingly introducing viruses or other malicious material.

Products & Pricing

We try to ensure all product descriptions, images, and prices are accurate, but errors may occasionally occur. We reserve the right to correct any errors and to refuse or cancel orders placed based on incorrect pricing or product information, in which case we'll notify you and offer a full refund.

All prices are shown in GBP and include UK VAT where applicable. Shipping costs are calculated at checkout based on your delivery address.

Orders & Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing or product information, or issues identified by our fraud prevention checks. If we're unable to fulfil your order, we'll notify you and issue a full refund.

Payment

Payment is taken at the time of order. We use Shopify's secure checkout to process payments; we do not store your full card details.

Delivery

See our Shipping Policy for delivery rates, timeframes, and related terms.

Returns & Refunds

See our Refund Policy for details on our 30-day comfort guarantee, returns, and refunds.

Your Right to Cancel

You have the right to cancel most online orders within 14 days of receiving your item, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email customerservice@loyalandgrey.com. This is separate from, and in addition to, our 30-day comfort guarantee — see our Refund Policy for details.

Faulty or Damaged Goods

If an item arrives faulty, damaged, or not as described, you're entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. See our Refund Policy for how to report a problem.

Intellectual Property

All content on this site, including text, images, logos, and design, is owned by or licensed to Loyal & Grey and may not be reproduced without our permission.

Limitation of Liability

To the fullest extent permitted by law, Loyal & Grey is not liable for any indirect or consequential loss arising from the use of our site or products. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Nothing in these terms affects your statutory rights as a consumer.

Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.