Have a question before you buy, or need help with an order? We'd rather you ask than guess.
Have a question before you buy, or need help with an existing order? We'd rather you ask than guess.
customerservice@loyalandgrey.com
We aim to reply within 1 business day.
What we can help with
- Choosing the right size or product for your dog
- Order status and delivery questions
- Returns, exchanges, and our comfort guarantee
- Anything else — just ask
Before you buy
Not sure which product is right for your dog? Send us a quick note with your dog's size, age, and what you're hoping to help with — we're happy to point you in the right direction rather than have you guess and return it later.
We're a small, UK-based team, so replies come from a real person — not a call centre script.